Responsible Gaming

Gambling is all fun and games until it isn’t. While we at Wins88 Casino view gambling as a positive form of entertainment, we are fully aware of the not-so-fun and sometimes dangerous consequences of compulsive gambling.

Online gaming should be practised in moderation and deemed a leisure activity, not a way to make a sustainable income.

As advocates of responsible gaming, we aim to minimise the risks and negative effects of problem gambling by educating our players and staff on the signs, prevention and treatment of gambling addiction.

Problem gambling

The thrill of gambling can be both a great source of fun and, if not controlled, trouble. To know if you may struggle with compulsive gambling, answer the following questions:

  • Have you skipped work or other commitments in order to gamble?
  • Do you find yourself prioritising gambling over relationships with your family and friends?
  • Have you lost interest in other pastimes and activities that you used to enjoy?
  • Have you gambled using money meant for other purposes?
  • Do you gamble until you have used up all your funds?
  • Have you borrowed or stolen money to use in gambling?
  • Do you feel angry or frustrated when you gamble?
  • Do you feel angry or frustrated when you do not gamble?

If you answer is yes to some or even one of these questions, it is important to address the issue immediately by taking a few measures of control.

Maintaining control

We are committed to creating a most engaging and rewarding experience at Wins88 without ignoring the potential danger of problem gambling.

To make sure that playing casino games is and always remains a positive experience for you, it is important to always only gamble with what you can afford to lose.

The primary way of making sure that you practise self-control and play within your means is to monitor the time and amount of money spent in every gaming session.

If you find yourself struggling to regulate your own gaming behaviour, Wins88 Casino provides various tools and resources to help you take control of problem gambling before it takes control of you.

Setting financial limits

If you have difficulty controlling the amount of money spent in casino games once you start playing, you can use the Limits tool available at Wins88 Casino to create safe boundaries in gaming.

The Limits tool allows players to set a deposit, bet or loss limit along with the duration that the limit is active.

You can access this tool by tapping on the Player Account button in the top right corner of your screen and selecting Limits in the drop-down menu.

Self-exclusion

Sometimes, the best way to address a problem is to distant oneself from it for a while. If you need a break from gambling for a period of time, Wins88 Casino provides a self-exclusion tool that allows you to lock yourself out of your account for any number of days.

You can activate this tool by tapping on the Player Account button in the top right corner of the screen. Once the navigation menu pops out, tap on Limits and then Self Exclusion, where you can select the number of days to lock yourself out.

Alternatively, you can get in touch with Wins88 Casino’s customer support team to request for self-exclusion.

Once you have excluded yourself, your account will remain closed and cannot be reactivated under any circumstances until the end of the self-exclusion period.

Support groups

There are many initiatives and non-governmental organisations that aim to help problem gamblers overcome their addiction and find support in each other.

If you struggle with problem gambling and need to talk to someone about it, do not hesitate to contact a support group or organisation dedicated to helping you. Here are a few international bodies to consider:

  • Gamblers Anonymous – This community is a safe place for men and women with a gambling problem to share their struggles and help one another towards recovery.
  • Gambling Therapy – Gambling Therapy offers a variety of online services including online groups, forums, email support and resource database, to help problem gamblers and their loved ones.
  • GambleAware – This independent charity is committed to reducing gambling-related harms by helping individuals recognise and understand problem gambling.

You can also get in touch with one of our customer support agents for more information on resources that can help you on your journey to recovery.

No underage gambling

Underage gambling is strictly prohibited at Wins88 Casino. To ensure that nobody under the age of 18 opens or owns a player account, we require every player to verify his or her age by submitting the specified documents.

Failure to fulfill this requirement will lead to suspension of the player’s account.

Anyone under the age of 18 found to be using this site will have any winnings forfeited and may be reported to the appropriate local authorities for further action.