Security and Ethics
At Wins88 Casino, we believe that the way to creating and maintaining a sustainable business is to be transparent to our customers.
As an online casino provider, it comes as no surprise that our main goal is to give you an engaging and rewarding gaming experience. However, our stand is that this should never be achieved at the expense of your safety and security.
Here are a few things we do to protect the interests of our highly valued customers:
Every player is required to undergo the Know Your Customer (KYC) process in order to withdraw winnings from his or her player account. The verification process is made compulsory to:
- Protect players against fraud
- Ensure that players meet the minimum legal gambling age of 18
- Ensure that fund withdrawals are only credited to the actual account holder
- Prevent money laundering
- Prevent bonus abuse
To complete the KYC process, you need to submit documents that prove your identity, physical address and ownership of payment method account. You can do this by logging in to your Wins88 Casino account and going to the Verification section of your profile.
For more information about this, visit our account verification page.
Secure gaming and banking
Wins88 Casino is certified by Thawte® SSL which verifies our site’s security, authenticity as a business and adherence to the industry’s highest standards.
Every page on Wins88 Casino is encrypted with Secure Sockets Layer (SSL) to protect your identity and private information.
With the implementation of 256-bit SSL encryption on our site, we fully comply with the Payment Card Industry (PCI) standards in ensuring that your personal and banking details are 100% secure. This means that every time a credit or debit card transaction is made, all payment details are processed by our trusted banking partner and no information is stored on our platform.
Upholding our ethics
In every aspect of the operation of Wins88 Casino, we are guided by the following pillars:
- Security – Wins88 Casino conducts all banking transactions in compliance with international banking standards including the separation of player funds from the online casino’s operational funds.
- Responsible gaming – While we view online gaming as a positive form of entertainment, we also understand the dangers that come with compulsive gaming. Therefore, we are committed to actively detecting, preventing and addressing problem gambling among players.
- Compliance – Licensed and authorised by the appropriate authorities, we take pride in upholding the highest standards in the provision of online casino games and services.
- Transparency and accountability – To maintain the customers’ trust in Wins88 Casino, we make our systems, practices and transactions available for regular inspection by independent auditors. Wins88 Casino’s detailed record of all financial transactions and gameplay history is accessible to a customer, gaming commission or government authority upon formal request.
- Fairness – In the event of a dispute, we try our best to look at the facts through an unbiased lens and reach a resolution that satisfies both parties. When necessary, we enlist the intervention of external mediators to resolve the issue.