Wins88 Casino Mobile – Frequently Asked Questions (FAQ)
As a result of each of the many online casinos currently in existence sporting their own style and rules, it is not surprising that some players might get confused or have questions in general when going from one online casino to another. Those who prefer to play on the go are even more likely to need clarification on certain matters as mobile casinos may be considered complicated to the uninitiated despite the convenience they offer.
Below are the common queries players of Wins88 Casino Mobile might have about our services along with their answers. If you cannot find your question anywhere in this list, please do not hesitate to contact our customer support team.
Registering and Logging In
How do I create an account and get registered?
- Tap the Settings button at the top right corner of your screen and then tap ‘Sign Up’
- Enter your basic details (username, password, email address, etc.) in the dialogue box and sign up
- Once you have completed the sign up process, your Wins88 Casino account will be automatically activated
What do I do if I have forgotten my log in details?
In the case of a forgotten or lost password:
- Click on the ‘Forgot password?’ option under the Settings button at the top right corner
- Enter your username and registered email address
- Check your email inbox for an email with your new password
In the case of a forgotten username:
- Contact our customer support team
- Verify that you are the owner of the account by answering your secret questions correctly
- Your username will be given to you once you confirm your identity
Why has my account been blocked?
In accordance with Wins88 Casino Mobile’s security protocols, your account may be blocked or temporarily suspended if seemingly unusual or fraudulent activities have been detected. Common reasons for this include:
- 3 or more consecutive failed login attempts due to incorrect details (wrong username or password) being provided
- Attempting to log in from a country other than the one listed in the registration process
- Abusing casino bonuses (a breach of our casino bonus terms and conditions)
- Providing incorrect or false personal details during the registration process
- A request from the player for their account to be blocked or closed
If your account your account has been blocked for reasons unknown to you and/or you wish to reactivate it, please contact our customer support team. Depending on the reason the account was blocked or suspended, your account will typically be reactivated within 24 hours of your request.
How do I deposit funds into my Wins88 Casino account via mobile?
In order to make the deposit process as convenient as possible, players can choose one of the following payment methods:
- Credit and Debit Cards
- Instant Banking
Wins88 Casino accepts the following currencies:
- Australian Dollars
- British Pounds
- US Dollars
- Swedish Krona
- Japanese Yen
- Thai Baht
To add funds to your account, follow either of the steps below:
- Log in to your account and tap the ‘Deposit’ button next to the account settings option at the top right corner
- Go to your account settings and tap ‘Deposit’
Full details can be found on the Wins88 Casino Mobile payment options page.
How do I withdraw my winnings via mobile?
As with deposits, withdrawals are a similarly easy process:
- Go to your account settings and tap ‘Withdraw’
- Select one of the available withdrawal options
These withdrawal options are:
- Credit and Debit Cards
- Instant Banking
- Bank Transfer/EFT
If you are attempting to make your first ever withdrawal and have not fulfilled your KYC requirements, please go to the account verification page to learn about the documents you need to submit before you can proceed any further.
For security reasons, players can only use the withdrawal method that matches their deposit method.
More details can be found at our payment options page.
How long does it take for my withdrawal amount to arrive in my bank account?
This usually depends on your chosen withdrawal method. Withdrawals via e-wallet are processed almost instantly while those conducted through credit and debit cards can take as long as 24 hours to process. Last but not least, bank transfers may take up to 7 working days although this largely depends on the bank in question.
How do I claim my Wins88 Casino bonuses?
Every newly registered Wins88 Casino player is automatically eligible for our welcome bonus the moment they make their first deposit.
In order to claim this bonus, you must follow the steps below:
- Open a Wins88 Casino account
- Activate the account and log in
- Make your first deposit
- Claim the bonus during the deposit process
More details on this topic can be found on our Bonuses and Promotions page.
How do Wins88 Casino bonuses work?
For clarification’s sake, bonuses are not the same as real cash and thus cannot be withdrawn from your account the moment it is claimed. Instead, any bonus cash you claim is added to your bonus account which is separate from your cash account. However, funds from your bonus account can be transferred to your cash account by fulfilling the wagering requirements (alternatively called turnover or playthrough requirements) tied to the bonus cash.
The wagering requirement set by the casino for its welcome bonus is 35x. This means that the bonus amount must be wagered 35 times before it can be transferred to your cash account and become withdrawable. Given a bonus amount of $100, you will need to wager a total of $3,500 (35 x $100) in order to convert your bonus cash into real cash.
Playing Casino Games
Do I have to pay to play any of Wins88 Casino’s games?
All of Wins88 Casino’s games can be played for free and without an account through the games’ practice mode which uses demo credits in the place of real cash.
Can I play Wins88 Casino’s games regardless of the time and place?
One of the most appealing factors of instant-play casinos is the freedom to play online casino games anywhere in the world as long as a compatible device is being used. The only restriction in this regard is that players must play from a country that is not on Wins88 Casino’s list of restricted territories.
For security purposes, players who try to log in from a country that is different from the one they listed during the registration process will be locked out of their account. They can have their account reactivated by contacting customer support and going through a verification process.