Account Verification

Account verification is the process of confirming that a new account is registered by a genuine and specified individual.

It differs from account activation. The latter merely allows you to carry out activity on the site while the former is done to uphold security for all parties involved.

Account verification can only be done after your account has been activated. As the aim is to verify and protect your identity, account verification is mandatory before you can make any withdrawal of funds.


Why do I need to submit documents?

The main purpose of submitting your documents is for Wins88 Casino to confirm that you are who you said you are during registration.

The required documents will verify your identity and that you are at least 18 years old, the legal age to take part in gambling activities in most countries.

Additionally, to prevent identity and financial frauds, we require proof of ownership of your payment account so that your winnings are rightfully credited to you and not someone else.

Steps in the verification process

Getting your account verified is a straightforward process that only takes a few minutes to complete.

All you need to do is follow these steps:

  • Log in to your Wins88 Casino account
  • Go to your account settings and click on ‘Documents’
  • Select the type of document to upload
  • Browse your device for the document and click on ‘Upload’

Once you have submitted the required documents, Wins88 Casino’s security team will process them within the next 24 hours on business days. Processing may take longer on weekends.

What documents do I need to submit?

The objective of the document submission is to prove that the identity, physical address and payment account information provided are truly yours.

There are 2 types of documents you need to upload to complete the verification process.

  • Proof of identity – Any government-issued photo ID card that clearly shows your name and date of birth (e.g. national ID card, passport, driving license or social security card)
  • Proof of address – A utility bill, bank statement or official letter no older than 3 months that clearly displays your house address

Every time you use a new payment option to fund your player account, you will be required to repeat the verification process by submitting a document/image of the chosen payment method’s account details.

Credit/Debit Cards

If your payment method of choice is a credit or debit card, note that we only need to see the first 6 and last 4 digits on the front of your card. The back side is not required.


Guidelines for uploading documents

For a smooth verification process, please ensure that all uploaded documents meet the minimum criteria. The files should be in JPEG, PNG or PDF format and not exceed 2MB in size each.

When scanning a document onto your computer, taking a picture with your camera or smartphone, or making a screenshot, bear in mind a few tips:


Ensure that your image is clear and the details readable.


Make sure the image is fully coloured with all corners of the document captured.


Do not cover or censor mandatory details on your document.


How do I know if my submission has been approved or rejected?

Once you have uploaded your documents, you may await the arrival of an email informing you whether your submission has been approved or rejected.

Alternatively, you may check the status of your submission on Wins88 Casino through the colour indicators displayed in the document submission section.

  • Red – the document has not been submitted
  • Yellow – the document is being processed
  • Green – the document has been approved

Most submitted documents are processed and approved by Wins88 Casino’s security team without any hiccups. If your submission is rejected, it could be because one or more of your documents were not clear or readable, did not fulfill verification requirements or were not issued by a credible authority.