Frequently Asked Questions

While the thrill that comes with playing and winning an online casino is universal across all online casinos, it must be made clear that each one of them can be considered a wholly unique entity in its own right. Just like their land-based physical predecessors, every online casino has its own set of rules and regulations for everything from the registration process to transactions. Unsurprisingly, this means that players are likely to be confused about certain things or just have questions in general when they jump from one online casino to the next.

In order to address this potential issue, Wins88 Casino has put together a list of frequently asked questions along with their answers that will hopefully clear up any confusion players might have about our services. If you cannot find your question and/or its answer anywhere below, feel free to contact our customer support team.


Registering and Logging In

How do I create an account and get it registered?

To make things easy for you, we have simplified our account creation process as much as possible. All you have to do is click on the ‘Sign Up’ button at the top right corner of the page and key in basic information such as your chosen username, password and email address. Once you have completed the sign up process, your Wins88 Casino account will be automatically activated.

How do I log in if I have forgotten my login details?

In the case of a forgotten or lost account password, you can just click on the ‘Forgot password?’ button at the top right of your screen and enter your username and registered email address. You will then receive your new password in your inbox.

If it is your username that you have forgotten, please contact our customer support team. They will first verify that you are the true owner of the account by asking you the secret question you chose. Once you provide the correct answer, they will give you your username.

Why has my account been blocked?

Wins88 Casino may block or temporarily suspend your account as part of our security protocols if we detect any activities that appear unusual or fraudulent in nature.

Some of the more common reasons why this may happen include:

  • 3 or more consecutive login attempts using incorrect information such as the wrong username or password
  • Attempting to log in from a country different from the one given during the registration process
  • Abuse of casino bonuses (falls under breaches of our casino bonus terms and conditions)
  • Providing identification that does not match the personal details entered during the registration process
  • A request from the player to be blocked or for their account to be closed

Should you discover that your account has been blocked for an unknown reason and would like to reactivate it, you are encouraged to contact our customer support team. Depending on the reason behind the suspension, your account should be reactivated within 24 hours of your request.

Do I need to download anything?

There is no necessity to download anything in order to access Wins88 Casino. All of its functions and services can be securely used with nothing more than a web browser.

Banking and Payment Options

How do I deposit money into my Wins88 Casino account?

Wins88 Casino provides its players with several ways they can fund their account in order to make the deposit process as convenient as possible. These include:

  • Credit and Debit Cards
  • Instant Banking
  • Skrill
  • Neteller
  • ecoPayz
  • UPayCard
  • Bitcoin

Wins88 Casino accepts the following currencies:

  • Australian Dollars
  • British Pounds
  • Euros
  • US Dollars
  • Swedish Krona
  • Japanese Yen
  • Thai Baht

Whichever method or currency you choose, you have to go through the following steps:

  • Log in to your Wins88 Casino account
  • Go to your account settings
  • Go to ‘Banking Options’
  • Select ‘Deposit’

All the information on this topic can be found at Wins88 Casino’s payment options page.

How do I withdraw my winnings?

If you wish to withdraw your winnings, you will have to do the following:

  • Go to your account settings
  • Go to ‘Banking Options’
  • Select ‘Withdraw/Cash Out’
  • Choose one of the listed options

If this is the first time you are making a withdrawal and you have not fulfilled your Know Your Customer (KYC) requirements, please visit the account verification page for more information on what you need to do.

For security reasons, players will only be allowed to use the withdrawal method that is identical to their payment method.

These methods include:

  • Credit and Debit Cards
  • Instant Banking
  • Skrill
  • Neteller
  • ecoPayz
  • UPayCard
  • Bitcoin
  • Bank Transfer/EFT

To learn more, please visit our cash out page.

How long does it take for my withdrawal amount to arrive in my bank account?

The length of time it takes for your withdrawn funds to appear in your bank account is typically dependent on the withdrawal method you have chosen. Withdrawals via e-wallet are processed almost instantly while those conducted through credit and debit cards can take as long as 24 hours to process. Last but not least, bank transfers may take up to 7 working days although this largely depends on the bank in question.

For more details, please visit our cash out page.

Casino Bonuses

How do I claim my Wins88 Casino bonuses?

Every newly registered Wins88 Casino player is automatically eligible for our welcome bonus the moment they make their first deposit.

In order to claim this bonus, you must follow the steps below:

  • Open a Wins88 Casino account
  • Activate the account and login
  • Make your first deposit
  • Claim the bonus during the deposit process

More details on this topic can be found on our Bonuses and Promotions page.

How do Wins88 Casino bonuses work?

It must be clarified first and foremost that bonuses are not the same as real cash and thus cannot be withdrawn from your account the moment it is claimed. Instead, any bonus cash you claim is added to your bonus account which is separate from your cash account. However, funds from your bonus account can be transferred to your cash account by fulfilling the wagering requirements (alternatively called turnover or playthrough requirements) tied to the bonus cash.


The wagering requirement set by the casino for its welcome bonus is 35x. This means that the bonus amount must be wagered 35 times before it can be transferred to your cash account and become withdrawable. Given a bonus amount of $100, you will need to wager a total of $3,500 (35 x $100) in order to convert your bonus cash into real cash.

Playing Casino Games

Do I have to pay to play any of Wins88 Casino’s games?

All of Wins88 Casino’s games can be played for free and without an account through the games’ practice mode which uses demo credits in the place of real cash.

Can I play Wins88 Casino’s games regardless of the time and place?

One of the most appealing factors of instant-play casinos is the freedom to play online casino games anywhere in the world as long as a compatible device is being used. The only restriction in this regard is that players must play from a country that is not on Wins88 Casino’s list of restricted territories.

For security purposes, players who try to log in from a country that is different from the one they listed during the registration process will be locked out of their account. They can have their account reactivated by contacting customer support and going through a verification process.