Refund Policy

We are committed to handling refund requests in a fair, transparent, and responsible manner. If you believe a deposit, payment, or account transaction has been processed incorrectly or in error, you may submit a refund request for review in accordance with the process set out below.

• Refund requests must be submitted within 2 days of the transaction date.
• Refunds will generally not be issued for wagers placed, completed gaming activities, promotional credits, bonus funds, or any transactions determined to be in breach of our Terms and Conditions.
• Where approved, refunds will be returned to the original payment method used for the transaction, where technically and operationally possible.
• Processing times for approved refunds may vary depending on the payment provider and the relevant financial institution.
• We reserve the right to decline refund requests where there is evidence of fraud, abuse, chargeback misuse, or any form of unauthorized or suspicious activity.